Customer churn is not the happiest measure, folks. But it is one of the critical metrics of your business which presents you with the truth of your company’s customer retention rate. Even if you have a flawless product/ service to offer, expecting 100% of your customer base to retain for future business is simply unrealistic....
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Have you heard of the 'new oil'? Yes, Big Data is the latest buzzword that has been doing rounds with the extensive use of technology and social applications. These are...
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Every industry in the global marketplace has seen its share of setbacks in recent years. The travel industry is no exception. Now that we have almost reached the end of...
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Being in business means you must always calculate your moves and constantly question whether you are right or wrong—especially the young entrepreneurs without enough experience. Sales volume can be that...
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A solid customer experience or CX strategy has to be on your business blueprint for fast expansion. Even though it cannot be measured through a specific metric or KPI, the...
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Staying afloat in such a fast-changing seems difficult. But not impossible. If the other industry verticals can adapt and evolve, so can our law firms, correct? What they need is...
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Trainers, do you have your business processes in place or are you the ones akin to darting out there in the dark? Look around, time has been pacing fast, and...
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A successful business orbits around its customers– you can ask anyone. Yes, there are other aspects of a business that contribute to its success. But our customers are always at...
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Times have been changing. Are you finding it hard to reel in your customers at the first encounter with your old book tricks? Most people are struggling, so don’t fret,...
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Are you still stuck with the old book tricks and without technology? Wake up, it is high time for businesses to transition to digitization and evolve with it. No matter which...
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