Customer Success Representative

Eligibility Criteria

• 2 – 4 years of experience as a CRM consultant
• Successful track record of understanding CRM solutions
• Excellent verbal and written communication skills
• Understanding of systems and processes for different industries
• Knowing the Zoho suite of applications will be an added advantage

Responsibilities

• Interact with customers to understand their business process
• Prepare a solution plan to meet the needs of the customer
• Configure and customize the Zoho suite of applications to map customers’ business processes
• Manage the expectation of the customer to ensure project success
• Onsite requirement gathering and understand how that can be mapped into the system
• Conduct demos and personalized user training
• Create walk-through videos